Personal Data Protection

The protection of personal data is one of Château de la Dauphine’s core values. As such, we take the necessary measures to protect the personal data entrusted to us by our customers when they browse this website.

Your data is hosted in France by a French company, o2switch.

Native GDPR Compliance

The Site is administered in compliance with Regulation (EU) No. 2016/679 on the protection of personal data (hereinafter “GDPR”), and the provisions of the French Data Protection Act of January 6, 1978, as amended and in force.

Secure Hosting

Le site chateau-dauphine.com est hébergé par o2switch, hébergeur certifié en conformité avec la réglementation en vigueur. Siret : 510 909 807 00032. RCS Clermont Ferrand. SAS with share capital of €100,000

Would you like to know how your personal data is processed via our site?

The purpose of this Personal Data Protection Policy (hereinafter the “Policy”) is to provide details on the purposes/reasons for which we collect your data on our site “https://www.chateau-dauphine.com/” (hereinafter referred to as the “Site”), how we use it, and the rights you have.
This Policy complements and forms an integral part of the Site’s General Terms of Use, available here. Use of the Site implies your acceptance of the provisions of the General Terms of Use and this Policy.
This Policy may be modified, supplemented, or updated, particularly to comply with any legal, regulatory, jurisprudential, or technical developments. We invite you to consult this Policy regularly to stay informed of the current version.

WHO ARE THE DATA CONTROLLERS?

NB: The controller of personal data processing, within the meaning of the GDPR, is the person, public authority, company, or organization that determines the purposes and means of this file, and decides on its creation.

Château De La Dauphine is the data controller for the creation and management of customer accounts, as well as for browsing on the Site;

The security of your data is a priority for Château de la Dauphine. We take appropriate measures to ensure the protection and confidentiality of the personal data we hold or process, in accordance with the applicable legal and regulatory provisions (the French Data Protection Act and the GDPR).

WHAT PERSONAL DATA IS COLLECTED?

The Personal Data that may be collected by Château De La Dauphine as data controller includes, but is not limited to, the following:

• your first and last name
• your postal address
• your email address
• your landline, mobile phone number
• your date of birth
• your gender
• your password
• your connection and Site usage data
• your IP address, computer hardware used

NB: Your banking data will be collected by the payment provider for order settlement. However, Château De La Dauphine does not have access to this data.

WHY IS THIS DATA COLLECTED?

Based on your agreement, your Personal Data may be collected and processed by Château De La Dauphine as data controller:
• for the administration of your customer account;
• for processing your order and managing customer relations;
• to process your request when you contact us via our contact form;
• for managing our cookies;
• to improve Site navigation and the quality of services offered;
• to manage requests related to your rights;
• to generate statistics, particularly on activities carried out on the Site;
• to prevent and combat cyber fraud.
• For informational purposes about our products (including promotional offers, new arrivals, etc.), for conducting marketing surveys (including satisfaction surveys), organizing contests, or carrying out patronage operations.

This data is retained in accordance with current legislation and is intended, in particular, for the departments of Château De La Dauphine (commercial, marketing, compliance, etc.). The processed data may be transmitted to our Affiliated companies and, where applicable, internationally, in compliance with personal data protection regulations.

WHO ARE THE RECIPIENTS OF THE COLLECTED PERSONAL DATA?

Les destinataires de certaines de vos Données Personnelles sont :
• Notre hébergeur de données O2switch
• Le prestataire de services de paiement qui intervient pour le règlement de la commande.
• Where applicable, authorized persons within our subcontractors or partners, under conditions of strict confidentiality and exclusively for the purposes of processing set out in this Policy.

HOW LONG IS YOUR PERSONAL DATA RETAINED?

Your Personal Data is retained by Château De La Dauphine for a limited time, specifically for as long as you use your account and until you delete it.
If you no longer use your account for a certain period, we reserve the right to delete it, along with the associated Personal Data, after asking you whether you wish to keep it.
When our contact form is used, the Personal Data collected is retained for the time strictly necessary to process your request and provide you with a response.
Beyond these periods, we will delete or archive this Personal Data in accordance with current legal or regulatory provisions.
Your Personal Data is retained by Health Professionals in accordance with applicable legal requirements.

WHAT ARE YOUR RIGHTS AND REMEDIES?

In accordance with current regulations, you have the right to access, rectify, and erase your Personal Data, as well as the right to restrict processing, the right to data portability, and the right to object.
You also have the right to define your directives regarding the retention, erasure, and communication of your Personal Data in the event of death.
To exercise these rights, you can contact us by mail at the following address: Château De La Dauphine – 137 rue d’Aguesseau – 92100 BOULOGNE-BILLANCOURT. You must indicate the Personal Data you wish to correct, rectify, or erase and identify yourself precisely with a copy of your identity document. We will do what is necessary to respond satisfactorily to your requests and in accordance with applicable legislation and regulations.
Furthermore, you can lodge a complaint with the CNIL, the supervisory authority for personal data protection in France.

WHAT IS CHÂTEAU DE LA DAUPHINE’S COOKIE POLICY?

When you visit our Site, cookies may be placed and stored on your device (computer, tablet, smartphone, etc.).

This Cookie Policy aims to specify the different types of cookies and other similar technologies that may be used on our Site.
A cookie is a small text file that a website may place on your device’s hard drive. It records information related to your device’s browsing on the site (such as pages visited, date and time of visit, etc.) and is installed on the browser.

Why do we use cookies?

Cookies allow us to improve site navigation, optimize and personalize our services on the site, and measure audiences to offer you a website that meets your expectations and preferences.
The cookies we use on our website are either issued by us or by third-party companies on our behalf.
Cookies necessary for providing services and improving Site performance do not require your prior consent. More specifically, these cookies allow the user to access their account or any other reserved area via their identifiers, to remember information related, for example, to a form you have filled out or a service, to implement security measures, to remember your browser’s display preferences, and to adapt the site’s presentation.

Our Site may contain audience measurement cookies issued by third parties, allowing us to establish statistics on the traffic and use of the various elements composing the site in order to improve the interest and ergonomics of the Services offered.
If you do not wish to receive cookies from our website, you can inform us of your choices via the cookie management panel available on the site.
The retention period for these cookies is 13 months after their first placement on the user’s device, following the expression of their consent.
You can manage and modify the use of cookies at any time via your browser. We remind you that disabling internal or third-party cookies that are strictly necessary for the provision of the service may slow down and/or disrupt access to and use of the site.
For more information on cookies and how to manage them in your browser, we invite you to consult the information provided by your browser or the following page: CNIL

Château La Dauphine uses the following cookies: